Booking Terms and Conditions
Introduction
Greenlands Guest House expectations of you (and your group)
Cancellations, amendments and no shows
Our right to cancel
Reservations
Room prices
Occupancy
Check-in/Check-out Policy
Paying for your room
Introduction
We respectfully remind guests that a ‘Bed and Breakfast’ reservation constitutes a contract.
We reserve the right to alter our b&b prices for any reason up to the date of booking.
These are the terms and conditions that apply when you reserve a room at the Greenlands
Guest House, Weymouth.
We reserve the right to amend these terms and conditions at any time and you should
therefore check them each time you make a reservation. The terms and conditions applying
to your reservation will be those in place on the date that you make your reservation.

Cancellations, amendments and no shows
All bookings a deposit of 15% of the total booking will be required. This is a non-returnable
deposit.
There will be no cancellation charge if a booking of more than 1 night is cancelled up to 7
days before your date of arrival. In the event of a cancellation less than 7 days before arrival,
the total cost of the booking will become payable. On minimum stay periods of 1 night the full
amount will be liable for payment at booking.
In the event of a No-show/Non arrival, the whole amount of total stay booked will be
charged.
All amendments to any booking must be completed 7 days before the day of your original
check-in date. You cannot amend a booking after this time.
If you need to cancel please contact us immediately or if the booking is through a third party,
then cancel through them. We advise you to take out holiday insurance to cover any losses
incurred.

Our right to cancel

We may cancel your reservation at any time with immediate effect by giving you written
notice (which includes email) if you do not pay us when you are required to do so; or you
break the contract between us in any other material way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of
your breach of contract.
Events outside our control:
We may also cancel your reservation if an event outside of our control (including industrial
action, explosion, fire, flooding, and failure of power and/or water supplies or emergency
evacuation) means that we are unable to make your room available to you. In this case we
will contact you to let you know as soon as possible and:
if you have already paid for your room, we will refund your payment to you; or
if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay
in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.

Reservations
You must be at least 18 years old to make a reservation.
Please check that the details of your reservation are complete and accurate before you
confirm your reservation. We will not be liable for any delay or non-performance if you
provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email
address that you provide during the reservation process. The contract between us for the
provision of your room and any additional services added to your reservation will be formed
when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a
confirmed reservation, please contact us to discuss.
Room prices
Greenlands Guest House adopts dynamic pricing and the price of our rooms fluctuates
based on demand. Room prices are per room, per night and when you make a reservation
request, we’ll give you a total price for the rooms and number of nights you’ve requested.
The price you pay is the price quoted to you at the time you make your reservation.
Occupancy
The maximum room occupancy is two adults, unless previously agreed by us, please contact
us if you require more than two adults in a room

Check-in/Check-out Policy:

Rooms are available from 3 pm on the arrival date, and rooms must be vacated by 10 am on
the day of departure. All guest house room keys and car parking permits must be returned to
us on check-out. If you don’t do this we may charge you for a replacement key and/or permit
as required.
Rates quoted are based on check-in date and length of stay shown. Should you depart early
prior to the departure date confirmed for any reason, no refunds will be given. Any changes
to the arrival date, departure date, or room type of a reservation is subject to our availability
at the time the change is requested and may result in a possible rate change.
We do not operate a 24-hour reception service, but owners are generally available during
check-in (3-5 pm), breakfast and check-outs (8-11 am). At other times, when the owners are
for example in town, you can generally contact by calling our mobile phone

Paying for your room

We ask guests to pay the full amount either using the secure bank link 7 days prior to arrival
or in some cases on your day of arrival using your bank card, so you can be sure of a quick
and easy departure on the day you leave.
Greenlands Guest House reserves the right to pre-authorise your card for the full amount of
your reservation, 7 days prior to arrival. Note: If you book a1 night premiem room rate,
payment in full is taken at the time of booking, these room(s) bookings cannot be amended
or refunded.
Greenlands Guest House expectations of you (and your group)
Children older than 12 years are welcome. If you look under 12 years old, please prepare to
show ID.
Dogs are allowed to stay at Greenlands. Full rules are displayed on the website and in the
rooms
This is strictly a Non Smoking Guest House. Any guest found to be smoking in their room
may be asked to leave. Should you wish to smoke please do so outside where receptacles
are available for extinguishing cigarettes. This is to prevent sensitive fire alarms from going
off and disturbing other guests and in order that the premises insurance policy is not
affected. Your assistance in this matter is greatly appreciated.

Guests arriving late (after reception closes) are required to contact The Greenlands Guest
House prior to their arrival where a member of staff will be able to advise you about access
and where you will be able to retrieve a key to your room.

Please take care with our accommodation. You are responsible and liable for any breakages
or damages which you cause to the accommodation or its contents. Please report these as
soon as they occur. We do not normally charge for minor breakages, but we may send you

an invoice for repair or making good if the damage or breakage is significant, and we may
make an additional charge if you did not report this.
We reserve the right to charge guests the cost of replacing any items that are removed from
the premises without consent. The charge will be the full replacement amount of the missing
item, including any carriage charges. Should the fact that the item is missing come to light
after the guest has departed, we reserve the right to make a charge to the guests credit /
debit card, or send an invoice for the amount to the registered address.
No fuel, gas or electric cooking appliances are allowed in guest rooms; i.e. gas or electric
hobs, microwaves, sandwich makers or grills. For your safety the use of incense sticks,
candles, or alike are not permitted to be used on the premises as this can be a fire hazard.
Visitors to guest rooms are permitted but are not allowed to stay overnight and must leave
guest rooms no later than 10:30 pm.
In the event of damage and/or smoking in the bedrooms or building premises, we reserve
the right to charge a minimum fee of: £75.00

Car Parking
We have a small car park at the rear of the property, this may require some moving of cars
to let other guest’s cars out.
We do not accept any liability for any damage, loss or injury to any member of your party or
any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

FORCE MAJEURE
We do not accept liability or pay compensation for any loss, damage or expense where the
performance or prompt performance of our obligations is prevented or affected by reason of
force majeure. Force Majeure means any event which Greenlands Guest House could not,
even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist
activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure
of airports or ports, technical problems with transport, governmental action and all other
similar events. You will receive a full refund of any monies paid to us.

These standard terms of sale apply to all bookings from 03 April 2023.